1. General informations

These terms and conditions are valid for shopping in the internet shop WILD WALK (www.wildwalk.eu). They include and define the rights and responsibilities of the seller (WILD WALK) and the buyer (customer).

Seller name:

Tereza Penkova 

Nové Dvory 88, 262 03 Nové Dvory

Czech Republic

ID: 01887301
IBAN: CZ44 3030 0000 0011 7223 4019
SWIFT (BIC): AIRACZPP

Email: hello@wildwalk.eu

By purchasing products on this website the buyer agrees with the below terms and conditions, which apply to all relations between the seller and the buyer (concluding a lease contract) and also for potential complaints on products.
We kindly advise you to read our terms and conditions carefully before ordering any products from WILD WALK.

2. Acceptance of your order

Once an order is placed you will receive an email from us confirming the purchase and payment. The order may be canceled by the buyer via email (hello@wildwalk.eu) within 24 hours after purchase. The seller reserves the right not to accept buyer’s order if the required goods are not available for longer period or if the contact details are not properly completed by the buyer, or if WILD WALK is unable to obtain authorization for payment.

3. Price of products

The prices are listed with individual items. All prices are excluding the costs for delivery which will vary depending in the final destination.

4. Payment and delivery options.

1.VISA/MASTERCARD ( redirect through PAYPAL) Postal registered mail.
2.PAYPAL (redirect through PAYPAL) Postal registered mail.

5. Delivery period

WILD WALK is obliged to deliver the products within the shortest period possible, depending on its availability in the shop. We ship and deliver all national purchases via Zásilkovna, in case of international orders shipping and delivery will be undertaken by a different courier associated with post office and other couriers abroad. We would like to notify you that some countries might apply a CUSTOMS CLEARANCE FEE at delivery. Products will be shipped out within 3 working days after confirming the purchase.

Estimated delivery time is from:

• 1 to 3 working days within Czech Republic

• 7-15 working days within the European Union

• 10-20 working days for International territory outside of Europe

Please keep in mind that we are based in the Czech Republic, and shipping inside and outside of Europe might take longer than average.

Because of our location WILD WALK cannot guarantee any precise delivery time.

6. Cancellation and returns

In accordance to the policy of WILD WALK you, as a buyer, have 5 days after receiving the package to return the purchased product in its full condition. The buyer has the right to return the product by writing an email to hello@wildwalk.eu. Seller’s permission must be obtained in writing before any of its products may be returned to it by buyer. If products are returned without such permission, buyer authorizes seller to hold the returned products as buyer’s solo risk and expense. Import is to include number of products that are being returned and also the date of the purchase. Products must be returned complete, undamaged and unused, in the same packaging as received including the original receipt. Without of a invoice WILD WALK will not accept any returns. The return of the product are at the buyer’s expense. We always recommend you to insure the parcel. No cash on delivery is accepted when returning the goods. When all of the above conditions are satisfied the seller is obliged to send back the money for the products on buyer’s account within 10 days from the acceptance of the returned products.

7. Final provisions

All changes of these general terms will be done in the written form only and will be published on the seller’s website by the day they come into force at the latest. These terms and conditions came into effect on 01.03.2022.

8. The right to form a complaint

If the purchased products are damaged, the buyer has the right to form a complaint. It is necessary for the products to be clean, complete and in compliance with general hygiene principles. The buyer is compulsory to use the goods according to the generally known rules, as well as according to the requirements determined for the use and treatment of goods in compliance with its natural lifespan.

How to form a complaint

You can make a complaint in writing, by email to hello@wildwalk.eu. The reclaimed products can be delivered by your nearest postal service or by a courier. The complaint must contain written description of the damage, which is a subject of the complaint and the purchase receipt.

9. Seller’s responsibility

The seller is responsible for the quality of the products and their properties must answer the demands, legal principles and the purpose. The seller is also responsible for the imperfections, which occurred during guarantee period. The seller is not responsible in case following defects might occur:

a) if the defect was caused by the buyer
b) if the buyer was given a discount on the product or the product was on sale at the time of the purchase
c) If the goods were damaged due to improper use (i.e. contrary to the instructions for use)
d) If the goods were damaged due to unprofessional manipulation
e) if the color of the material does not exactly correspond with the color on the internet according to which the product was purchased

Once the complaint is accepted, a letter of complaint is issued containing the date of acceptance, what kind of goods is reclaimed, when and where the goods were purchased, what defect has occurred and the price of the goods at the purchase. The letter of complaint is sent to the buyer by e-mail. The seller has to examine the reclaimed goods and decides about the complaint, in more complicated cases it may take up to three days. The seller settles the complaint up to 30 days.

10. Guarantee period

The guarantee period is 3 months from the acceptance of goods unless stated differently on the product, on the packaging or in the guarantee letter. If the claim is provided with repair, guarantee period is extended for the time from the fulfillment of claim to the day, when the consumer is compulsory to take over the goods, even if they did not. If the complaint is provided with exchange of the products, new guarantee period runs from the date when the products were delivered, respectively sent to the buyer. If the complaint of defective goods is not applied within the guarantee period, the law of liability for defects expires. The buyer will be informed about the complaint in person via email to hello@wildwalk.eu.

11. The protection of personal data

WILD WALK takes great care of our clients and we realize that Internet shopping requires a large amount of trust. For more information, please, read our PRIVACY POLICY.

We always do our best to accommodate the demands of our customers and work to give the best outcome in all cases.